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Privacy Policy

LARCO LIMITED – PRIVACY POLICY

 

This privacy notice aims to give you information on how we collect and processes your personal data through your use of this website or when dealing directly with Larco Limited and Larco Limited trading as Lincol Oil Company.

 

We do not knowingly collect data relating to children.

 

Our contact details are

Larco Limited                                         Larco Ltd t/as Lincol Oil Company

Scandinavian Way                                 Scandinavian Way

Stallingborough                                      Stallingborough

Lincolnshire                                           Lincolnshire

DN41 8DT                                             DN41 8DT

Telephone: 01469 574098                      Telephone: 01469 571093

Email address: sales@laro-ltd.co.uk        Email address: sales@lincol-oil.co.uk

 

Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.  We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).  We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data which may include first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data which may include billing address, delivery address, email address and telephone numbers.
  • Financial Data which may include bank account and payment card details, however we will destroy payment card details after 7 working days.
  • Transaction Data which may include details about payments to and from you and other details of products and services you have purchased from us.
  • Usage Data which may include information about how you use our website, products or services.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

 

If You Fail To Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

 

How your personal data may be collected

We use different methods to collect data from and about you which may include through:

Direct interactions

You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise.  This includes personal data you provide when you:

  • apply for our products or services
  • create an account
  • subscribe to our services
  • request marketing information to be sent to you
  • enter a competition, promotion or survey
  • give us feedback.
  • third parties or publicly available sources
  • contact, financial and transaction data from providers of technical, payment and delivery services
  • identity and contact data from data brokers or aggregators
  • identity and contact data from publicly availably sources

 

How we use your personal data

We will only use your personal data when the law allows us to.  Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message.  You have the right to withdraw consent to marketing at any time by contacting us.

 

Purposes for which we will use your personal data may include

To register you as a new customer

To process and deliver your order

To manage payments, fees and charges

To keep you updated about delivery of your order

To collect and recover money owed to us

To manage our relationship with you

To make suggestions and recommendations to you about goods or services that may be of interest

To administer and protect our business and also this website

To deliver relevant website content and advertisements to you

 

Your right to unsubscribe

At any time, you have the right to unsubscribe from marketing and advertising.  To unsubscribe please contact us.

 

Marketing

We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you.  This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party company.

Opting Out

You can ask us to stop sending you marketing material at any time by contacting us.  Where you opt out of receiving this information, this will not apply to personal data provided to us as a result of a product/service purchase, product/ service experience or other transactions.

 

Disclosures of your personal data

We may have to share your personal data with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.  If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

 

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.  In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.  They will only process your personal data on our instructions and they are subject to a duty of confidentiality.  We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Access to your personal data

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may make a charge if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).  This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

 

Your Legal Rights

You have the right to:

 

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data.  Note that this right only applies to information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.